Shipping Policy
Where can products be sent?
Mainland US, UK, Canada, India, Netherlands, Indonesia, Austraila, Mexico and Spain ONLY.
For other regions, please email support@mycosmoxtoys.com to check.
Mainland US
Free shipping for all SKU;Â The commercial express channels we use, such as UPS, FedEx, DHL, TNT, etc., are unable to deliver military addresses such as PO BOX or APO/FPO.
| Â Rate Name | Condition | Fee |
| Standard Ⅱ | 0kg–2.7kg | $21.00 USD |
| Standard Ⅲ | 2.8kg–3.7kg | $23.00 USD |
Canada
| Â Rate Name | Condition | Fee |
| UPS Worldwide Express Saver | $159.99 CAD and up | FREE |
| UPS Worldwide Express Saver | $69.99 CAD–$159.98 CAD | $8.00 CAD |
India
| Â Rate Name | Condition | Fee |
| UPS Worldwide Express Saver | ₹7,000 INR and up | FREE |
| UPS Worldwide Express Saver | ₹5,000 INR–₹6,999 INR | ₹500.00 INR |
Indonesia
| Â Rate Name | Condition | Fee |
| DHL Intl Standard | Rp 1,100,700 IDR and up | FREE |
| DHL Intl Standard | Rp 786,237 IDR–Rp 1,100,699 IDR | Rp 157,247 IDR |
Austraila
| Â Rate Name | Condition | Fee |
| DHL Intl Standard | $139.00 AUD and up | FREE |
| DHL Intl Standard | $84.00 AUD - $138.99 AUD | $10.00 AUD |
European Union
| Â Rate Name | Condition | Fee |
| UPS Worldwide Express Saver | €80 EUR and up | FREE |
| UPS Worldwide Express Saver | €40 EUR–€79.99 EUR | €10.00 EUR |
UK
| Â Rate Name | Condition | Fee |
| UPS Worldwide Express Saver | £80.00 GBP and up | FREE |
| UPS Worldwide Express Saver | £40.00 GBP–£79.99 GBP | £5.00 GBP |
United Arab Emirates
| Â Rate Name | Condition | Fee |
| DHL Intl Standard | AED 300.00 and up | FREE |
| DHL Intl Standard | AED 220.00–AED 299.00 | AED 30.00 |
Mexico
| Â Rate Name | Condition | Fee |
| DHL Intl Standard | $1,100.00 MXN and up | FREE |
| DHL Intl Standard | $885.00 MXN–$1,099.00 MXN | $100.00 MXN |
Singapore
| Â Rate Name | Condition | Fee |
| UPS Worldwide Express Saver | $101.00 SGD and up | FREE |
| UPS Worldwide Express Saver | $58.00 SGD–$100.99 SGD | $10.00 SGD |
Brazil
| Â Rate Name | Condition | Fee |
| UPS International (7-10 Days) | $149.99 USD and up | FREE |
| UPS International (7-10 Days) | $0 USD–$149.98 USD | $100.00 USD |
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How long does delivery take?
- 2-5 business days (US Mainland)
- 5-7 business days (Out of US Mainland)
All delivery times are estimates. The total time needed to deliver your package may be longer. CosmoxToys is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labour strikes, transportation failures or acts of nature.
How will my package be shipped?
UPS, DHL, Royal Mail, Australia Post, China Post or USPS
Note:Â
- Order processing time: All orders are processed within 48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday.
- CosmoxToys has no control over parcels being opened for customs inspections or is responsible for any customs duties/taxes charged to you as the receiver. According to the shipping speed, we will choose the proper courier to your destination. Your order may be separated into several packages. Once the package was shipped out, we will be sending you an email with the tracking number to get you notified.
- If you need to change any details, such as shipping address or contact email, or cancel your order, please contact us on the day you place the order. After we receive the order, we will quickly process and send the package. When the order enters the processing state or our warehouse has processed your order, we will not be able to make any changes. When the tracking number has been uploaded and sent to you via email, it will be considered as shipped.
- You are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the goods. Taxes may apply to imported goods/services and are subject to local country laws. CosmoxToys is not responsible for any tax invoices received for its products or services. If the package is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to CosmoxToys, you will be responsible for the two-ways shipping charges, the remaining balance will then be refunded back to your credit card.
