Q&As
Everything You Want To Know
How To Make A Payment?
- Select express payment method in cart, or click 'Check out' if not available →
- Fill in information, then click 'Continue to shipping' and 'Continue to payment'
- Enter credit card information and click 'Pay now' →
How To Use The Discount Code?
Click the "Check Out" bottom and then click the "Show order summary" to enter the discount code and continue to payment.
CosmoxToys Gel Blaster and Accessories
What is a gel blaster?
A gel blaster, also known as a gel gun, gel shooter, gel marker, hydro marker, hydro blaster, water bead blaster, or gelsoft, is a toy gun similar in design to airsoft guns, but the projectiles they shoot are 7-8mm superabsorbent polymer water beads (most commonly sodium polyacrylate, colloquially called water beads, hydrogel balls, gel balls, water bullets or simply gels), which are often sold commercially as moisture retainers for gardening and pot/vase floriculture.
What is the recommended age?
The recommended age is 14 and older.
What is the difference between Sirius and Aquanaut series?
Most dimensions of the Sirius series surpass that of the Aquanaut series, such as bigger volume, higher performance, and longer service life. The design of the SIRIUS series is futuristic, but that of the Aquanaut series is more like a toy and more suitable for young children to play with.
Where can I buy the accessories around the CosmoxToys gel blaster?
FXT WORKS, as a certificated gel ball blaster accessory supplier by CosmoxToys, is a good place for you to select. CosmoxToys Official Accessories are coming soon!
How to soak and store gel balls to match my blaster for maximize its performance and my playing experience?
We recommend that you soak the gel ball for 3 to 4 hours before playing. After the end of the shooting, please pour out the remaining gel ball in the magazine (hopper) in time to avoid its shrinking and blocking the ammunition supply pipeline, thus affecting your next shooting experience. Put the gel ball ammo into a sealing container, away from the elements and direct sunlight, it can stay in 7.5mm for at least 2 weeks. Soak them in water, it can store at least 3 months. Keep the gel ball dry until ready to use. If the gel ball dehydrates, you can soak it again.
Ordering, Shipping, Returns & Exchanges
Where is the product shipping from? & When will your product be sent and delivered?
We will send the packages in turn from Cosmox Outdoors Warehouse in the US. We will send your package according to the time sequence of orders placed. The package will be delivered within 1 to 5 business shipping days and our order processing day is 1-2 business days.
How do you deal with the products you don't want before shipment? / What should you do if you don't want the product on the way?
You can apply for a refund directly, and your money will be automatically refunded to your original payment method.
What should you do when you want to return the product without any reason?
We want you to be happy with the purchases you make. If you're not satisfied, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return, will not be accepted or refunded.
What should you do when you find that the products of the package you received are damaged or partially damaged, or lack accessories?
Please contact us by email to provide photos or video as evidence immediately if the item is defective, or damaged, or if you receive the wrong item or lack any accessories so that we can evaluate the issue and make it right. One of the following methods we have chosen fulfills your needs:
- Replacing the defective product with the same or similar product, or
- Replacing the defective parts of the product, or
- Replacing the missing parts of the product, or
- Refund or partial refund.
CosmoxToys Gel Balls
How to hydrate gel balls?
Place gel balls in a large enough container (e.g. FXT WORKS Foldable 5L Bucket) and add 100 times of its volume in pure water. Soak it for 3 to 4 hours before use. If you keep the beads in water in a sealed container, they will stay hydrated indefinitely. If they are in the magazine it can take several days before dehydration begins, the same as if they were left out on the counter. We recommend that when not in use they stay hydrated, but they will remain hydrated for a good while before needing to be rehydrated, and you can rehydrate as many times as needed.
Is CosmoxToys gel ball safe for the environment, pet, and people?
Sure. All gel balls are made of natural material, non-toxic, and 100% biodegradable. They are harmless for humans, your lawn, and your pets.
Can I use other ammo that is not CosmoxToys or FXT WORKS?
Using gellets from other brands or different sizes may cause stuck and broken gellets.
What the difference between Hard Gel Ball and Normal Gel Ball?
The hardness between them is different only. The size of them after soaking is the same (7-8mm), but the size of the Hard Gel Ball is bigger than the Normal one before soaking. Hard Gel Ball suits Magazine Feed Systems and high FPS (>200) blaster. The high hardness of Hard Gel Ball can ensure no jamming and breaking when uploading the bullets. On the other hand, a Normal Gel Ball is suitable for a Hopper Feed System and medium FPS (<200) blaster. USE CORRECT BULLETS.
How to solve the jamming problem?
WATCHING THE FOLLOWING VIDEO.
